All sales are final. However, I make every effort to insure your items reach you in perfect condition and you are completely satisfied with your order. If a mistake on my part has been made, I will be happy to work with you in resolving the issue. If I do offer a refund, you must ship the items back to me, per Paypal's policy. Shipping & handling charges are non-refundable.
There are absolutely no refunds or exchanges on personalized items.